Receptionist / Front of House

 

Reports To: Facilities Coordinator

Grade: 6

 

The salary scale for this role is €34,191 - €54,202; with Long Service increments of LSI1: €55,979 and LSI2: €57,751.

 

New Entrants to the Public Sector commence on the first point of the Scale

 

Purpose

 

Bord Bia has a vision that customers around the globe recognise that Irish food and drink is world-class; that it is high quality, distinctive, and made by a diverse range of creative producers from a unique and fortuitous island location.

Our purpose is to bring Ireland’s outstanding food, drink and horticulture to the world, thus enabling growth and sustainability of producers.

 

In this role you will provide a best in class front of house experience for visitors and staff, and to maintain Bord Bia’s reputation through provision of excellent customer service.

Note that this role is based on site at Bord Bia’s Global Hub on Pembroke Road, Dublin and is not eligible for remote working.

 

What you’ll do

 

  1. Act as first point of contact for visitors to the Bord Bia Global Hub, greeting guests and ensuring they are directed to where they need to go.

  2. Maintain a neat and tidy reception and gallery space, ensuring that access to these areas is not obstructed, and presenting a positive first impression to visitors

  3. Support the facilities management function through acting as a fire warden and first aider for the reception space and following the organisation’s procedures in the event of alarm activation and/or first aid requirement.

  4. Support the facilities management function through issuing staff access cards and visitor badges, and maintaining a log of visitors to the building.

  5. Receive and sort incoming post on a daily basis, arranging for distribution to the relevant staff member, and ensure outgoing post is collected daily by An Post.

  6. Answer and/or re-direct all phone calls and emails received by reception, on a timely basis

  7. Arrange couriers and receive deliveries to the building as required, including deliveries of perishable items for events in the building making sure that these particular items are dealt with in accordance with agreed health and safety protocols

  8. Manage meeting room bookings for strategic spaces within the building, liaising with staff members, facilities management and catering staff as required, maintaining the record of the numbers occupying certain spaces in the building

  9. Manage the booking system for Bord Bia car parking spaces

  10. Open and close the reception area each day, including locking and unlocking the front door to the building.

  11. Adhere to the One Bord Bia Operating Model.

 

About You

 

Essential Knowledge, Skills & Capabilities

 

Knowledge:

  • Bord Bia activities

                                              

Skills & Capabilities:

  • Professional and courteous manner

  • Excellent interpersonal skills

  • Excellent attention to detail

  • Can-do, confident attitude

  • Self-starter with the ability to work off own initiative


Desirable Knowledge, Skills & Capabilities

 

Knowledge:

  • Food, drink and horticulture industry

 

Skills & Capabilities:

  • First Aid

  • Manual Handling

 



Closing Date/Time: Friday, 31 March 2023 @ 4:00pm (GMT/UTC)



Learn more about working at Bord Bia. Click here!




Bord Bía is an Equal Opportunities Employer: We want to see a society where everyone is equal. We know our foundation must be an equitable workplace that recognises the dignity and worth of everyone, and gives all our employees the freedom and opportunity to fulfil their potential: we want for you to be able to bring your whole self to work, so you can be the best you can be and live your purpose whilst developing your career with us. Our talented and diverse workforce also reflects the diversity of our clients, customers and markets by utilising their range of skills, knowledge and experience. Harnessing the wide range of perspectives this diversity brings, promotes innovation and helps make us more creative and competitive.


Bord Bia is committed to ensuring that all recruitment candidates have complete and equitable access as can reasonably be provided. If you require any support or accommodation as part of the recruitment process, please contact us directly at humanresources@bordbia.ie

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